Are you a systems thinker? Are you sick of silos? Are you looking for a way to measure and to improve social progress in your community or even your organization? Then the Canadian Index of Wellbeing (CIW) may be a framework for you.
Based at the University of Waterloo, the CIW has been recognized globally as a leader in measuring quality of life.
Find out more in this article I co-wrote with CIW Director, Bryan Smale, for Public Sector Digest.
Please!! Stop thinking trust has something to do with being liked, or saying ‘we’. Stop thinking trust has to start at the interpersonal level. Stop thinking trust has to evolve slowly or is strictly based on past relationships.
Understand the complexity of trust. Understand that you can build and support trust with policies, practices and mechanisms in your organization.
The most trustworthy individual can’t build or sustain trust within the organization or with partners if the organization doesn’t have the right culture and structure in place.
My anchor belief: Trust can be swift. Trust can be built through governance. Trust can start at the inter-organizational level and move to the inter-personal.
DANGER: This turns a lot of trust research on its head. Usually, scholars start at the interpersonal level and build incrementally from there (check out Types of Trust in Twelve Weeks to Trust). Some scholars don’t believe you can trust an organization, only the people within it. But…
Macro level-problems need macro-level, institutional solutions because organizations are bigger than any one person or leader.
Leaders can start structurally to show people on your team that they – and the organization- are trustworthy. You can start today!
Always declare your benevolent intent. Suspicion breeds distrust so open up the lines of communication.
Reduce hierarchy and monitoring. Set up clear performance expectations through performance agreements, which are a type of contract, and then get out of the way!
Create mechanisms for joint planning and problem solving – joint planning meetings, requests for input at various points in a project, stand-up brainstorm meetings or a quick phone call. Create joint goals and incentives so that everyone has something to gain from the others’ success.
Put your money where your mouth is. Nothing is more tangible within an organization than budget. Ensure you have the right people on your team and that you resource projects appropriately otherwise you’ve set them up to fail which does not exactly foster warm fuzzy feelings or trust.
A lot of the focus of interpersonal trust is to show benevolence – that you care about the other person and can put their needs first. You demonstrate that when you create a work environment that has a culture and a structure that supports trust.
When trust-building practices are institutionalized, trust is sustained beyond the actions of one manager or leader. Trust becomes “how we do business” or in fancier terms, an operating mechanism.
An amazing thing about trust is that it is generative. Once you start to create it, it builds upon itself to create more trust. So, today, start where you can. Begin to infuse trust in the big machinery that is an organization and you will be amazed by the transformation that can take place.
Worried about budgets? Most of these steps don’t cost anything and as you build trust you reduce the need for double-checking, tight contracts, etc. High trust governance is less expensive than control and monitoring. You will free up funds to invest in people, projects, training, etc.
It’s #DrSeussDay AND #WorldBookDay how serendipitous! Here’s a leadership lesson for every one of your waking hours today submitted by some of my Twitter friends. What would you add?
7:00 AM Be optimistic & set the tone: “Great day, today! Great day for UP” RT@DTORourke
8:00 AM Set ambitious goals: “You’re off to Great Places! Today is your day! Your mountain is waiting, So… get on your way!” ~ RT@VGonzee
9:00 AM Set direction: “You have brains in your head. You have feet in your shoes. You can steer yourself any direction you choose.”
10:00 AM Think! “Think left & think right & think low & think high. Oh, the things you can think up if only you try!”~ RT@DTORourke
11:00 AM Embrace diversity: “There are so many houses you’ll meet on your way. And wherever you go you will hear someone say…’Come over to my house! Come over & play!” RT@DTORourke
12:00 PM Challenge assumptions (or Try something new at lunch): “Green eggs and ham! Just b/c you’ve never tried it doesn’t mean it’s bad”~ RT@lisaw33 Take the opportunity to eat with your team or someone new, too!
1:00 PM Celebrate our common humanity: “Some houses are marble and some are just tin. But they’re all alike when a friend asks you in.”
2:00 PM Navigate uncertainty: “You will come to a place where the streets are not marked. Some windows are lighted but mostly they’re darked.”
3:00 PM Persevere (that 3 o’clock slump): “On and on you will hike. And I know you’ll hike far & face up to your problems whatever they are.”
4:00 PM Be authentic: “Today you are you, that is truer than true. There is no one alive who is youer than you.” RT@VGonzee
5:00 PM Be true to yourself: “Be who you are & say what you feel, because those who mind don’t matter & those who matter don’t mind” ~ RT@rachelshaps
6:00 PM Be honest & consistent: “I meant what I said and I said what I meant.” RT@momstownca
7:00 PM Care! “Unless someone like you cares a whole awful lot, nothing is going to get better. It’s not.” RT@tylertinytot
8:00 PM Have fun! “If you never did, you should. These things are fun, and fun is good.” RT@momstownca
9:00 PM: Rest: “Today was good. Today was fun. Tomorrow is another one.” ~RT@wallismark
10:00 PM Reflect & Be grateful: “You know you’re in love when you can’t fall asleep because reality is finally better than your dreams” ~RT@TrueBlissCoach
Thank You! Dr. Seuss, for reminding young and young-at-heart the importance of having fun, respecting others and not taking ourselves so seriously. To my readers, may all your dreams come true!
If you have a moment, I’d like to know what’s your favourite Dr. Seuss quote? Book? Do you think Dr. Seuss was a transformational leader?