Category Archives: Communications

9 critical questions to help you build trust

At a Giving Tuesday panel a few weeks ago, I was asked to talk about trends in trust and how to build it… in three minutes. Since the timeline was a little tight, I thought I’d round out the conversation here 🙂 First: Trust in institutions is declining globally and in Canada It’s well establishedContinue reading “9 critical questions to help you build trust”

Code blue: Hospital-patient communications

My dad was released from the hospital today after a month of ups and downs. During that time, my sisters and I spent plenty of moments at his bedside trying to keep track of which specialist was which and how the diagnosis and the plan were evolving daily, sometimes hourly. I thank God that he has comeContinue reading “Code blue: Hospital-patient communications”

Language, leadership and setting norms

“High thoughts must have high language” Aristophanes. If this is so, then we are in big, I mean huge, trouble. I can barely stand to  listen to the news these days because the Presidential race has debased itself so much. I am shocked at how easily news outlets repeat inappropriate language – or people atContinue reading “Language, leadership and setting norms”