Category Archives: Trust

A Little Hiatus & Giving Credit Where Credit is Due

A little Hiatus I am sick with a really bad cold on a really busy week. Since I don’t understand why sick people go to work when they should just focus on getting better, I will resume Twelve Weeks to Trust next week. I’m also quite certain that no one’s world will crumble if theyContinue reading “A Little Hiatus & Giving Credit Where Credit is Due”

How to Build Trust with Formal Governance Mechanisms: Transaction Specific Investments Week 6 Part B – Twelve Weeks to Trust

Transaction Specific Investments… click!… Sounds totally boring. But read on… Transaction Specific Investments have been repeatedly proven to build trust in inter-organizational relationships. Sometimes called Relationship Specific Investments (RSIs) or idiosyncratic investments, TSIs are unique investments that support the inter-organizational relationship and its performance. They may be tangible or intangible but they are not easilyContinue reading “How to Build Trust with Formal Governance Mechanisms: Transaction Specific Investments Week 6 Part B – Twelve Weeks to Trust”

How to Build Trust with Formal Governance Mechanisms Part A – Hierarchy, Monitoring & Contracts – Week 6 of Twelve Weeks to Trust

There are two undeniable facts in inter-organizational relations: 1. All inter-organizational relationships are linked by a governance framework. Partners agree on structure (alliance, equity partnership, joint venture, etc.) and negotiate how it will be managed with contracts, hierarchy, reporting mechanisms and specific investments.  “The choice of the form of governance …is the inter-organizational strategy ofContinue reading “How to Build Trust with Formal Governance Mechanisms Part A – Hierarchy, Monitoring & Contracts – Week 6 of Twelve Weeks to Trust”

Ethics: Goodwill at the Heart of Trust – Week 5 of Twelve Weeks to Trust

Ethics lies at the very heart of trust within your organization and with your stakeholders. So why are its fundamental concepts missing from strategy, marketing and economics literature? It’s like a circulatory system without a heart! We saw in Week 2 that benevolence/goodwill is a key element to trust. It’s what makes trust a leapContinue reading “Ethics: Goodwill at the Heart of Trust – Week 5 of Twelve Weeks to Trust”