Video: Basics of Inter-organizational Trust

No time to go through the Twelve Weeks to Trust blog series? How about 15 minutes for a video recap on A basic definition of trust The difference between inter-personal, organizational and inter-organizational trust The essential ingredient for trust (spoiler alert: it’s benevolence or goodwill!) Key benefits of inter-organizational trust A peek at why inter-organizationalContinue reading “Video: Basics of Inter-organizational Trust”

Do you need trust within your organization to build trust with external partners? – Week 11 of Twelve Weeks to Trust

Economics, strategy and ethics literature all suggest that an organization’s culture, structure and processes must foster trustworthy behaviours internally in order to maximize trust in inter-organizational relationships (Casson, 1995; Drake & Schlachter, 2008; Dyer & Chu, 2003; Sydow, 1998; Zaheer, McEvily & Perrone,1998). As we covered in Week 5: Ethics at the Heart of Trust,Continue reading “Do you need trust within your organization to build trust with external partners? – Week 11 of Twelve Weeks to Trust”

9 Ways to Mitigate the Downsides of Over-Trust

It’s only responsible for leaders to understand both the benefits and the downsides of trust in a business context. Only then can they put in place measures to mitigate the potential for opportunism. Gleaned from my research in marketing, economics, business strategy and ethics literature, here are 9 ways you can mitigate the downsides ofContinue reading “9 Ways to Mitigate the Downsides of Over-Trust”

12 Downsides to Trust… Seriously – Week 10 in Twelve Weeks to Trust

Inter-organizational trust research focuses primarily on the definition and measurement of trust, on its benefits and its impact on performance; however, very little research explores its downsides which can be considerable. Here are eleven, based on my literature review of economics, marketing, business strategy and business ethics literature. 1.  The costs of building trust mayContinue reading “12 Downsides to Trust… Seriously – Week 10 in Twelve Weeks to Trust”