Untangling complex problems

The Christmas lights were horribly tangled. How does this happen when they are just sitting in a box for the year?  As I started from one end, created some slack, gave some random shakes accompanied by some frustrated words, I started to think about how we approach complex organizational “tangles.” You know, the issues that are yearsContinue reading “Untangling complex problems”

How do you create a sense of urgency without scaring people?

Navigating constant change is the not-so-new normal in organisations. Political, economic, competitive even environmental pressures mean always doing more with less, responding to opportunities or avoiding threats. Despite the importance of implementing change successfully, leading change expert Dr. John Kotter has found that 70% of all major change efforts in organizations fail. Organisations throw huge resourcesContinue reading “How do you create a sense of urgency without scaring people?”

Sometimes change just hurts

A few weeks ago our neighbours moved to another province. From the moment she learned that her best friend, neighbour and classmate was moving, my daughter was heartbroken. While we maximized opportunities to play together over the summer months and demonstrated the power of Skyping, she really struggled with the change. There were many tearfulContinue reading “Sometimes change just hurts”

Onwards: How Starbucks Fought for Its Life without Losing Its Soul

I fell for it! The quote from Warren Bennis on the back cover of Onwards: How Starbucks Fought for Its Life without Losing Its Soul. It read: “Howard Schultz has written, with aching honesty and passion, the single most important book on leadership and change for our time and for every generation of leaders. ThisContinue reading “Onwards: How Starbucks Fought for Its Life without Losing Its Soul”