Tag Archives: values

Week 7: Using informal mechanisms to build and maintain trust – Part A: Common values, norms & goals

In this series we’ve examined types of trust, the benefits of high-trust partnerships, the role of goodwill in trust building and how formal governance mechanisms can foster or impede trust building. Now we turn our attention to governance by trust, a direct form of informal governance. This week, we’ll tackle relational governance in three bites: norms,Continue reading “Week 7: Using informal mechanisms to build and maintain trust – Part A: Common values, norms & goals”

Onwards: How Starbucks Fought for Its Life without Losing Its Soul

I fell for it! The quote from Warren Bennis on the back cover of Onwards: How Starbucks Fought for Its Life without Losing Its Soul. It read: “Howard Schultz has written, with aching honesty and passion, the single most important book on leadership and change for our time and for every generation of leaders. ThisContinue reading “Onwards: How Starbucks Fought for Its Life without Losing Its Soul”

Eleven Leadership Lessons from the Co-operative Model

Forget the caricature that all co-ops are crunchy granola communes. The co-operative business model is found in all sectors from large financial institutions and global retailers to funeral co-ops, communications firms, health clinics, day cares and book stores. Collectively, Canadian co-operatives and credit unions boast 18 million memberships and an asset size of $330 billion – yes,Continue reading “Eleven Leadership Lessons from the Co-operative Model”