Oh my poor, neglected blog! I thought I would share with you this video of my 5-minute talk about building trust through structures at Ignite Guelph 4 last October.
Tag Archives: Communication
Key to leading in crisis? Build trust now
Three months ago, the City of Guelph mourned the death of local police officer, Jennifer Kovach, who was killed when her police cruiser collided with a city bus on her way to a call. According to Lt. Col. (retired) Angelo Caravaggio, former Director of the Centre for National Security Studies at the Canadian Forces College inContinue reading “Key to leading in crisis? Build trust now”
Video: Basics of Inter-organizational Trust
No time to go through the Twelve Weeks to Trust blog series? How about 15 minutes for a video recap on A basic definition of trust The difference between inter-personal, organizational and inter-organizational trust The essential ingredient for trust (spoiler alert: it’s benevolence or goodwill!) Key benefits of inter-organizational trust A peek at why inter-organizationalContinue reading “Video: Basics of Inter-organizational Trust”
Do you need trust within your organization to build trust with external partners? – Week 11 of Twelve Weeks to Trust
Economics, strategy and ethics literature all suggest that an organization’s culture, structure and processes must foster trustworthy behaviours internally in order to maximize trust in inter-organizational relationships (Casson, 1995; Drake & Schlachter, 2008; Dyer & Chu, 2003; Sydow, 1998; Zaheer, McEvily & Perrone,1998). As we covered in Week 5: Ethics at the Heart of Trust,Continue reading “Do you need trust within your organization to build trust with external partners? – Week 11 of Twelve Weeks to Trust”