Video: Basics of Inter-organizational Trust

No time to go through the Twelve Weeks to Trust blog series? How about 15 minutes for a video recap on A basic definition of trust The difference between inter-personal, organizational and inter-organizational trust The essential ingredient for trust (spoiler alert: it’s benevolence or goodwill!) Key benefits of inter-organizational trust A peek at why inter-organizationalContinue reading “Video: Basics of Inter-organizational Trust”

9 Ways to Mitigate the Downsides of Over-Trust

It’s only responsible for leaders to understand both the benefits and the downsides of trust in a business context. Only then can they put in place measures to mitigate the potential for opportunism. Gleaned from my research in marketing, economics, business strategy and ethics literature, here are 9 ways you can mitigate the downsides ofContinue reading “9 Ways to Mitigate the Downsides of Over-Trust”

Week 7: Using informal mechanisms to build and maintain trust – Part A: Common values, norms & goals

In this series we’ve examined types of trust, the benefits of high-trust partnerships, the role of goodwill in trust building and how formal governance mechanisms can foster or impede trust building. Now we turn our attention to governance by trust, a direct form of informal governance. This week, we’ll tackle relational governance in three bites: norms,Continue reading “Week 7: Using informal mechanisms to build and maintain trust – Part A: Common values, norms & goals”