In this series we’ve examined types of trust, the benefits of high-trust partnerships, the role of goodwill in trust building and how formal governance mechanisms can foster or impede trust building. Now we turn our attention to governance by trust, a direct form of informal governance. This week, we’ll tackle relational governance in three bites: norms,Continue reading “Week 7: Using informal mechanisms to build and maintain trust – Part A: Common values, norms & goals”
Tag Archives: inter-organizational relations
How to Build Trust with Formal Governance Mechanisms: Transaction Specific Investments Week 6 Part B – Twelve Weeks to Trust
Transaction Specific Investments… click!… Sounds totally boring. But read on… Transaction Specific Investments have been repeatedly proven to build trust in inter-organizational relationships. Sometimes called Relationship Specific Investments (RSIs) or idiosyncratic investments, TSIs are unique investments that support the inter-organizational relationship and its performance. They may be tangible or intangible but they are not easilyContinue reading “How to Build Trust with Formal Governance Mechanisms: Transaction Specific Investments Week 6 Part B – Twelve Weeks to Trust”
Ethics: Goodwill at the Heart of Trust – Week 5 of Twelve Weeks to Trust
Ethics lies at the very heart of trust within your organization and with your stakeholders. So why are its fundamental concepts missing from strategy, marketing and economics literature? It’s like a circulatory system without a heart! We saw in Week 2 that benevolence/goodwill is a key element to trust. It’s what makes trust a leapContinue reading “Ethics: Goodwill at the Heart of Trust – Week 5 of Twelve Weeks to Trust”
15 Facts about Trust: Definition, Types and Perspectives – Week 2 of Twelve Weeks to Trust
When I told a professor I wanted to study inter-organizational trust he gasped a bit and rolled his eyes. Now I know why. While we glibly talk about trust, the subject is incredibly complex. Look for photos of “trust” and you’ll find a lot of handshakes, rock climbing and people throwing babies in the air.Continue reading “15 Facts about Trust: Definition, Types and Perspectives – Week 2 of Twelve Weeks to Trust”
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