Tag Archives: leadership

9 Ways to Mitigate the Downsides of Over-Trust

It’s only responsible for leaders to understand both the benefits and the downsides of trust in a business context. Only then can they put in place measures to mitigate the potential for opportunism. Gleaned from my research in marketing, economics, business strategy and ethics literature, here are 9 ways you can mitigate the downsides ofContinue reading “9 Ways to Mitigate the Downsides of Over-Trust”

Reputation as a Source of Inter-organizational Trust — Week 8: Twelve Weeks to Trust

Experts believe that intangible assets like brand, client lists, reputation, etc.  can be worth up to one-third of a company’s market value. Why? A solid reputation acts as a shortcut to trust – a third party (individual or an organization) acts as a “proof source” or “proxy for trust” vouching for the credibility and goodwillContinue reading “Reputation as a Source of Inter-organizational Trust — Week 8: Twelve Weeks to Trust”

Week 7: Using informal mechanisms to build and maintain trust – Part A: Common values, norms & goals

In this series we’ve examined types of trust, the benefits of high-trust partnerships, the role of goodwill in trust building and how formal governance mechanisms can foster or impede trust building. Now we turn our attention to governance by trust, a direct form of informal governance. This week, we’ll tackle relational governance in three bites: norms,Continue reading “Week 7: Using informal mechanisms to build and maintain trust – Part A: Common values, norms & goals”

The 16 minute MA Leadership… with one edit

I’ve heard that you always make three speeches: the one you prepare, the one you deliver, and the one you give in your head on your way home when it’s all done. This week, I had the honour of speaking on behalf of my MA Leadership Class of 2012 at the University of Guelph. I preparedContinue reading “The 16 minute MA Leadership… with one edit”